Privacy Notice (Prospective Tenant or Buyer)
The Data Controller connected with this Privacy Notice is London Property Guru Ltd.
In this instance your data is being processed for the specific purpose of providing you with information about properties you may wish to consider renting or buying and / or arranging a viewing of a property.
The collection of your data for this purpose is under the Lawful Basis of Legitimate Interest because we require this information so that we may communicate with you in order to provide our service. We have conducted a Legitimate Interests Assessment and concluded that without processing this information it would not be possible to meet the Data Subject’s expectations of our services, because we would be unable to communicate with them. We have balanced this requirement with any risks to the Data Subject’s rights and freedoms and concluded any risk is low and outweighed by the benefit to the Data Subject.
The personal data we will collect and process about you in connection with this purpose is:
• Name
• Address
• Telephone number(s)
• Email Address
In addition, we may collect other non-personal data regarding your property preferences.
Our website uses both Cookies and analytical tools to help improve your visit to the site. However, in both instances no personally identifiable data is collected
Under the Lawful Basis referenced in paragraph 2, your data will be retained for a period of 3 years and 4 months in order that we may administer any investigation by The Property Ombudsman or defend any legal claim you might bring against the Company. This retention period will commence from the date of any final communication you have with us.
At the end of this retention period your data will be destroyed using an approved method unless prevented by Court order.
Whilst we control your personal data we will need to share this data with the following parties, for the following purposes, in order to provide you with the services you are seeking from us:
The Property Ombudsman for the sole purpose of administering any investigation by them.
The Company’s legal advisers, (who are not retained, but whose details will be provided to you in the event that you commence proceedings against the Company,) for the sole purpose of defending any claim.
Let Alliance Limited for the purposes of obtaining references on suitability as tenants.
Under the General Data Protection Regulation, you, the Data Subject have certain rights regarding the control and processing of your personal data. Details regarding your rights can be found on the Information Commissioner’s Office (ICO) website (https://ico.org.uk/your-data-matters/).
Should you wish to contact London Property Guru in order to exercise any of these rights, please email us on info@londonpropertyguru.com / 0208 543 1953.
Recognising the importance of personal data to our consumers, we endeavour to put in place appropriate organisational and technical measures to protect that data.
As a consumer of our services we may occasionally contact you to make you aware of other similar services we offer, which we feel could be of assistance to you. Such communications will be sent to you under the Privacy and Electronic Communications Regulations and you will be given the option to opt out of similar communications on each occasion.
Should you have any concerns regarding the way an organisation is processing your personal data, the ICO recommends that in the first instance you contact the organisation concerned. If the organisation does not address those concerns in an appropriate manner, you then have the option to escalate the issue to the ICO. If you wish to contact us because you have concerns about our use of your personal data, please contact us using the details provided above.
This Privacy Notice is kept under review and it is updated as appropriate. It was last updated on 09.05.2024.
Privacy Notice (Tenant)
The Data Controller connected with this Privacy Notice is London Property Guru.
In this instance your data is being processed for the specific purpose of enabling you to rent a property.
The collection of your data for this purpose is under the Lawful Basis of Contract, because we need to process this information in order to execute a Tenancy Agreement between the Data Subject (Tenant) and the Landlord, who has instructed London Property Guru to act as their Agent in this matter.
The personal data we will collect and process about you in connection with this purpose is:
• Name
• Telephone number(s)
• Email Address
• Proof of ID (for Right to Rent checks)
• Proof of Address
• Bank details (for the repayment of the deposit)
In addition, we may collect other non-personal data regarding you, such as job title, employer and salary details to confirm you can pass our reference criteria.
Under the Lawful Basis referenced in paragraph 2, your data will be retained to the end of the financial year in which your tenancy ceases and for a further 6 years thereafter in accordance with HMRC requirements for financial record keeping.
At the end of this retention period your data will be destroyed using an approved method unless prevented by Court order.
Whilst we control your personal data we will need to share this data with the following parties, for the following purposes, in order to provide you with the services you are seeking from us:
Laptopa IT Solutions for the sole purpose of providing London Property Guru with IT services.
Goodlord Protect Ltd for the sole purpose of administering the tenancy agreement.
Let Alliance Ltd for the sole purpose of referencing tenants.
A tenancy deposit scheme provider, for the sole purpose of protecting your deposit.
Contractors for the sole purpose of providing Inventory, Check-In and Check-Out services including periodic property visits at the start, during and at the end of a tenancy. Specific company details, if required, can be confirmed to the data subject when arrangements are made for them to visit a property.
The Local Authority for the sole purpose of managing the tenant’s liability for council tax and other licensing requirements.
Utility Companies for the sole purpose of managing the tenant’s liability to pay for utility consumption whilst renting the property.
Contractors for the sole purpose of cleaning and maintaining properties let or managed by London Property Guru. Specific company details, if required, can be confirmed to the data subject when arrangements are made for them to visit a property.
The Property Ombudsman for the sole purpose of administering any investigation by them.
Under the General Data Protection Regulation, you, the Data Subject have certain rights regarding the control and processing of your personal data. Details regarding your rights can be found on the Information Commissioner’s Office (ICO) website (https://ico.org.uk/your-data-matters/).
Should you wish to contact London Property Guru in order to exercise any of these rights, please email using the following email address: info@londonpropertyguru.com . Alternatively, please call +44 0208 543 1953 .
Recognising the importance of personal data to our consumers, we endeavour to put in place appropriate organisational and technical measures to protect that data.
As a consumer of our services we may occasionally contact you to make you aware of other similar services we offer, which we feel could be of assistance to you. Such communications will be sent to you under the Privacy and Electronic Communications Regulations and you will be given the option to opt out of similar communications on each occasion.
Should you have any concerns regarding the way an organisation is processing your personal data, the ICO recommends that in the first instance you contact the organisation concerned. If the organisation does not address those concerns in an appropriate manner, you then have the option to escalate the issue to the ICO. If you wish to contact us because you have concerns about our use of your personal data, please contact us using the details provided in paragraph 7.2.
This Privacy Notice is kept under review and it is update as appropriate. It was last updated on 09.05.2024.
Privacy Notice (Vendor)
The Data Controller connected with this Privacy Notice is London Property Guru LTD.
In this instance your data is being processed for the specific purpose of selling your property.
The collection of your data for this purpose is under the Lawful Basis of Contract, because we require this information in order to fulfil our obligations under our contract to sell your property, as well as acting as your Agent expediting the contract between you and the buyer of your property.
3. Information Collected
The personal data we will collect and process about you in connection with this purpose is:
• Name
• Address (both for the property to be sold and for correspondence if they are different)
• Telephone number(s)
• Email Address
• Proof of ID
• Proof of Address
• Company details if the property is owned by a company
In addition, we may collect other non-personal data regarding your property, for example, details regarding block management, service charges, ground rent, etc.
Under the Lawful Basis referenced in paragraph 2, your data will be retained to the end of the financial year in which your property sale is completed and for a further 6 years thereafter in accordance with HMRC requirements for financial record keeping. Thereafter some details of the property will be retained indefinitely for historical record keeping purposes, to aid any future evaluation of the property, past sales activity and property value.
At the end of this retention period your data will be destroyed using an approved method unless prevented by Court order.
Whilst we control your personal data we will need to share this data with the following parties, for the following purposes, in order to provide you with the services you are seeking from us:
Laptopa IT Solutions for the sole purpose of providing London Property Guru with IT services to maintain and store a consumer database so we can provide you with our service.
Rightmove Group Ltd, ZPG Plc (Zoopla and Primelocation), property portals for the sole purpose of marketing the property.
In House Photography Ltd for the sole purpose of photography and floorplan production.
Contractors for the sole purpose of cleaning or repairing a property prior to sale if necessary. Specific company details, if required, can be confirmed to the data subject when arrangements are made for such companies to visit a property.
The Buyer for the purpose of expediting the purchase.
The Buyer’s and Vendor’s solicitors for the sole purpose of facilitating the sale. The details of these firms will be made known to you in the Memorandum of Sale, which will be issued to all parties at the point at which the sale is agreed, subject to contract.
The other Agents in the “Chain” of sales / purchases associated with the sale, for the sole purpose of managing the sale.
Identity and fraud prevention suppliers to ensure we are compliant with our legal responsibilities in relation to Anti Money Laundering and other legislation.
The Buyer’s Surveyor, for the sole purposes of arranging a survey of the property, should one be required and for the sole purpose of arranging access to the property.
The Property Ombudsman for the sole purpose of administering any investigation by them.
Under the General Data Protection Regulation, you, the Data Subject have certain rights regarding the control and processing of your personal data. Details regarding your rights can be found on the Information Commissioner’s Office (ICO) website (https://ico.org.uk/your-data-matters/).
Should you wish to contact London Property Guru in order to exercise any of these rights, please email us on info@londonpropertyguru.com. Alternatively, please call +44 0208 543 1953.
Recognising the importance of personal data to our clients, we endeavour to put in place appropriate organisational and technical measures to protect that data.
Personal data we hold on electronic media is encrypted and stored in a secure data centre located in the UK.
As a consumer of our services we may occasionally contact you to make you aware of other similar services we offer, which we feel could be of assistance to you. Such communications will be sent to you under the Privacy and Electronic Communications Regulations and you will be given the option to opt out of similar communications on each occasion.
Should you have any concerns regarding the way an organisation is processing your personal data, the ICO recommends that in the first instance you contact the organisation concerned. If the organisation does not address those concerns in an appropriate manner, you then have the option to escalate the issue to the ICO. If you wish to contact us because you have concerns about our use of your personal data, please contact us on the details provided above.
This Privacy Notice is kept under review and it is updated as appropriate. It was last updated on 09.05.2024.
Privacy Policy (Buyer)
Privacy Notice (Buyer)
The Data Controller connected with this Privacy Notice is London Property Guru LTD.
In this instance your data is being processed for the specific purpose of buying a property through London Property Guru.
The collection of your data for this purpose is under the Lawful Basis of Contract, because we require this information in order to manage the formation and execution of a contract between you, the Buyer and the Vendor (Seller) of the property, who has appointed London Property Guru to act as their Agent in this matter.
The personal data we will collect and process about you in connection with this purpose is:
• Name
• Address
• Telephone number(s)
• Email Address
• Proof of ID
• Proof of Address
• Proof of funds
In addition, we may collect other non-personal data such as:
• Solicitor’s details
• Financial Adviser’s / Mortgage Broker’s details
• Details regarding any associated sales “Chain” if you are selling a property in order to make the purchase.
Under the Lawful Basis referenced in paragraph 2, your data will be retained to the end of the financial year in which your property purchase is completed and for a further 6 years thereafter in accordance with HMRC requirements for financial record keeping. Thereafter some details of the property will be retained indefinitely for historical record keeping purposes, to aid any future evaluation of the property, past sales activity and property value.
At the end of this retention period your data will be destroyed using an approved method unless prevented by Court order.
Whilst we control your personal data we will need to share this data with the following parties, for the following purposes, in order to provide you with the services you are seeking from us:
Laptopa IT Solutions for the sole purpose of providing London Property Guru with IT services.
The Vendor for the purpose of expediting the purchase.
The Buyer’s and Vendor’s solicitors for the sole purpose of facilitating the purchase. The details of these firms will be made known to you in the Memorandum of Sale, which will be issued to all parties at the point at which the purchase is agreed, subject to contract.
The other Agents in the “Chain” of sales / purchases associated with the sale, for the sole purpose of managing the sale.
Identity and fraud prevention suppliers to ensure we are compliant with our legal responsibilities in relation to Anti Money Laundering and other legislation.
The Property Ombudsman for the sole purpose of administering any investigation by them.
Under the General Data Protection Regulation, you, the Data Subject have certain rights regarding the control and processing of your personal data. Details regarding your rights can be found on the Information Commissioner’s Office (ICO) website (https://ico.org.uk/your-data-matters/).
Should you wish to contact London Property Guru in order to exercise any of these rights, please contact us on info@londonpropertyguru.com / 0208 543 1953
Recognising the importance of personal data to our consumers, we endeavour to put in place appropriate organisational and technical measures to protect that data.
As a consumer of our services we may occasionally contact you to make you aware of other similar services we offer, which we feel could be of assistance to you. Such communications will be sent to you under the Privacy and Electronic Communications Regulations and you will be given the option to opt out of similar communications on each occasion.
Should you have any concerns regarding the way an organisation is processing your personal data, the ICO recommends that in the first instance you contact the organisation concerned. If the organisation does not address those concerns in an appropriate manner, you then have the option to escalate the issue to the ICO. If you wish to contact us because you have concerns about our use of your personal data, please contact us using the details provided above.
This Privacy Notice is kept under review and is updated as appropriate. It was last updated on 09.05.2024
Privacy Notice ( Prospective Landlord or Vendor)
The Data Controller connected with this Privacy Notice is London Property Guru LTD
In this instance your data is being processed for the specific purpose of arranging a valuation of your property, which you are seeking to let or to sell.
The collection of your data for this purpose is under the Lawful Basis of Contract, because we require this information in order to conduct the valuation of your property and there is a reasonable expectation that the evaluation will lead to a contractual relationship.
The personal data we will collect and process about you in connection with this purpose is:
Name
Address (both for the property to be let / sold and for correspondence if they are different)
Telephone number(s)
Email Address
In addition, we may collect other non-personal data regarding your property.
Our website uses both Cookies and analytical tools to help improve your visit to the site. However, in both instances no personally identifiable data is collected.
Under the Lawful Basis referenced in paragraph 2, we will retain your data until you ask us to delete it. This is because we often find having valuated a property, our prospective client’s plans are either not immediate or change. However, when they do come back to us asking for an update and in order to provide them with the service they expect, it is helpful to have retained information about them and their property.
At the end of this retention period your data will be destroyed using an approved method unless prevented by Court order.
Whilst we control your personal data we will need to share this data with the following parties,
Laptopa IT Solutions for the sole purpose of providing London Property Guru with IT services.
Recognising the importance of personal data to our consumers, we endeavour to put in place
As a consumer of our services we may occasionally contact you to make you aware of other similar services we offer, which we feel could be of assistance to you. Such communications will be sent to you under the Privacy and Electronic Communications Regulations and you will be given the option to opt out of similar communications on each occasion.
Should you have any concerns regarding the way an organisation is processing your personal data, the ICO recommends that in the first instance you contact the organisation concerned. If the organisation does not address those concerns in an appropriate manner, you then have the option to escalate the issue to the ICO. If you wish to contact us because you have concerns about our use of your personal data, please contact us at : info@londonpropertyguru.com .
This Privacy Notice is kept under review and it is updated as appropriate. It was last updated on 09.05.2024.
Privacy Notice (Prospective Tenant or Buyer)
The Data Controller connected with this Privacy Notice is Johns & Co Real Estate Ltd.
In this instance your data is being processed for the specific purpose of providing you with information about properties you may wish to consider renting or buying and / or arranging a viewing of a property.
The collection of your data for this purpose is under the Lawful Basis of Legitimate Interest because we require this information so that we may communicate with you in order to provide our service. We have conducted a Legitimate Interests Assessment and concluded that without processing this information it would not be possible to meet the Data Subject’s expectations of our services, because we would be unable to communicate with them. We have balanced this requirement with any risks to the Data Subject’s rights and freedoms and concluded any risk is low and outweighed by the benefit to the Data Subject.
The personal data we will collect and process about you in connection with this purpose is:
• Name
• Address
• Telephone number(s)
• Email Address
In addition, we may collect other non-personal data regarding your property preferences.
Our website uses both Cookies and analytical tools to help improve your visit to the site. However, in both instances no personally identifiable data is collected
Under the Lawful Basis referenced in paragraph 2, your data will be retained for a period of 3 years and 4 months in order that we may administer any investigation by The Property Ombudsman or defend any legal claim you might bring against the Company. This retention period will commence from the date of any final communication you have with us.
At the end of this retention period your data will be destroyed using an approved method unless prevented by Court order.
Whilst we control your personal data we will need to share this data with the following parties, for the following purposes, in order to provide you with the services you are seeking from us:
The Property Ombudsman for the sole purpose of administering any investigation by them.
The Company’s legal advisers, (who are not retained, but whose details will be provided to you in the event that you commence proceedings against the Company,) for the sole purpose of defending any claim.
Let Alliance Limited for the purposes of obtaining references on suitability as tenants.
Under the General Data Protection Regulation, you, the Data Subject have certain rights regarding the control and processing of your personal data. Details regarding your rights can be found on the Information Commissioner’s Office (ICO) website (https://ico.org.uk/your-data-matters/).
Should you wish to contact London Property Guru in order to exercise any of these rights, please email us on info@londonpropertyguru.com / 0208 543 1953.
Recognising the importance of personal data to our consumers, we endeavour to put in place appropriate organisational and technical measures to protect that data.
As a consumer of our services we may occasionally contact you to make you aware of other similar services we offer, which we feel could be of assistance to you. Such communications will be sent to you under the Privacy and Electronic Communications Regulations and you will be given the option to opt out of similar communications on each occasion.
Should you have any concerns regarding the way an organisation is processing your personal data, the ICO recommends that in the first instance you contact the organisation concerned. If the organisation does not address those concerns in an appropriate manner, you then have the option to escalate the issue to the ICO. If you wish to contact us because you have concerns about our use of your personal data, please contact us using the details provided above.
This Privacy Notice is kept under review and it is updated as appropriate. It was last updated on 09.05.2024.